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Design by committee: is it ever a good idea?
The other day I asked if anyone wanted to share results of usability testing. Peter was interested but wasn’t sure if he was invited since he hadn’t done any testing in a while. Doesn’t matter –...
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Know thy audience: then build for them
Undoubtedly the first thing you learn in any communications class is “Know your audience”. And yet, subject matter experts in government frequently report that their target audience is “All Canadians”....
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Is usability testing Public Opinion Research?
Good question! Of course the answer to any good question is…it depends. In this case though, let me point to the official policy and the Annex with the most useful info for answering this question. In...
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I’m a Girl Geek…
Self-idenified and now confirmed by others! I’ll be speaking at an upcoming Girl Geek Dinner in Ottawa on March 4th. I’m flattered but also excited for the chance to raise awareness about...
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Girl Geek Dinner Twitter coverage
Here’s a capture of the Girl Geek Dinner Twitter coverage from last night’s conversation on usability. Prezi to come. Totally love this CoverITlive twitter capture app (+ so much more) which I first...
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Usability tutorial
Originally created for Girl Geek Dinner in Ottawa, you can use this tutorial to start a discussion about how you can integrate usability principles into your website planning at your department or...
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Everyone’s talking about engagement, so, um, what is it?
A friend was telling me recently about a scene in David Chernushenko’s new movie where a group of people living on an island off the coast of Denmark worked together to shift their method of energy...
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Human-centred service and policy design for the public sector
In exploring “the next frontier of service innovation” Maryantonett Flumian, former Deputy Minister at Service Canada (now President of the Institute on Governance) recognized that what was needed...
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UXCamp Ottawa is on Nov 27th @ uOttawa
As a member of the planning committee for UXCamp Ottawa I would be remiss not to invite you all out to uOttawa on November 27th to chat UX with both new and long-time practitioners, designers,...
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Operationalizing Innovation through our Intrapreneurs
A while back, Cornelius asked Should Intrapreneurship be Recognized within the Government? I believe it should. Anyone following the #goc or #w2p hashtags on Twitter will see a proliferation of...
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Customer Service for Public Sector: A Case Study
Finally getting around to posting my presentation from the Customer Service for Public Sector Conference. It’s a case study…and maybe a crazy realization that we stumbled into something bigger than we...
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The Future of Work: Design Mindset
According to Rotman Magazine there are “10 New Skills That Every Worker Needs”. Each week, I’m posting a summary of local (or online), free (or cheap), resources that are appropriate for public sector...
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